Agreed work and changes
The terms for a particular job, its rate, approved hours and payment arrangements are agreed before work starts. If you cannot attend, expect a delay or learn that a visit may not go ahead, notify the agency through the contact channel supplied for that work as soon as possible.
This cleaner information page does not promise a cancellation payment or impose an automatic deduction. The applicable working arrangement, facts and rights must be considered when resolving a change or dispute.
Recorded time and payment queries
Record relevant start and finish times accurately. Additional work or extra time needs the agreed approval. A recorded finish or an estimate in an account does not itself confirm that payment has been sent.
If you query a calculation, identify the job reference, agreed rate, relevant hours and any approved additional work. Raise it through your agreed agency contact or follow the cleaner concerns process.
Questions about your arrangement
Check your specific working terms for the payment schedule and the process for an unavailable, changed or cancelled visit. Do not rely on a public website page as confirmation of an individual job or payment. The cleaner terms page describes the starting rate and agreed holiday multipliers.