Cleaner complaints and concerns

Raise the concern

Include your name, an application or job reference if available, relevant dates, a description of what happened and the outcome you would like the agency to consider. Keep a copy of your correspondence. Where you already have an agreed work contact channel, use that channel for a time-sensitive visit issue.

Useful supporting information

For a visit or payment-record concern, identify the job, agreed hours, actual relevant times, the rate or calculation being queried and any approval for extra work. Give factual details and relevant evidence. Do not include passwords, full bank details, original identity documents or unrelated private customer information.

Review and next steps

The agency can review the relevant application, account, job or payment records and may need further information from the people involved. Raising a concern does not itself change an agreed work record or confirm a payment adjustment. Keep urgent safety matters separate from general correspondence and follow the instructions for the particular job.

For privacy concerns, see the cleaner privacy policy. Your applicable legal rights remain unaffected.